Custom-made mattresses, tailored to you.

You can’t give a reliable answer to that by looking at a screen. The sleep ergonomics analysis shows which model and configuration suit you. Your sleep advisor will ask about your sleep and daily life, measure where your body needs support or pressure relief on the sleep ergonomics simulator, and configure your mattress accordingly.

No. Every mattress is made to match your readings. That’s why you start with a sleep ergonomics analysis at a slaapTEQ center or partner store near you.

The sleep ergonomics analysis is free of charge and without obligation. The measurement itself takes just a few minutes, in everyday clothes and with no preparation. Your sleep advisor will set aside much more time for the whole visit, including a conversation, measurement and rest-test.

The starting price is for a single mattress in a standard size. It includes configuration based on your readings, a 180-Night Sleep Trial and the 10-Year Materials & Service Guarantee at no extra charge; the Level 24 Pro comes with a 12-year guarantee. The final price depends on the size and features, such as a sensitive layer or a Top-Flex cover.

At more than 60 locations, in sleep ergonomics centers and slaapTEQ partner stores. Use the location search to find the nearest one and book your appointment directly.

All three models can be configured to suit you and are adjusted to your body on the sleep ergonomics simulator. The difference is on the inside. The Level 20 uses support rolls, while the Level 24 uses Original StemPad Technology. The Level 24 Pro also has a taller base core and a 12-Year Materials & Service Guarantee. Your sleep advisor will help you decide which model is right for you.

At slaapTEQ, there isn’t one hardness grade for the whole mattress. Firmness is adjusted zone by zone using the support elements in the base core. The H1 to H5 hardness grade applies only to the comfort layer above, determining how softly you sink in. Both are based on your readings and your personal feel.

Single mattresses are available in widths of 80, 90, 100, 120 and 140 centimetres; partner mattresses in widths of 160, 180 and 200 centimetres. Both types are available in lengths of 190 or 200 centimetres. Larger sizes, such as 210 centimetres long, are also possible. If none of these sizes suit you, a custom size can be made at an extra cost and with a longer delivery time.

Yes, the partner mattress. It’s one continuous mattress with no gap in the middle and has two sleep ergonomics profiles. You’ll each be measured individually, and each side will be configured according to the readings of the person who sleeps on it.

No, and you shouldn’t. The layers follow the sleep orthopaedic principle developed by the Proschlaf Institute: gently cushioned from above, well supported from below. Turning it over would turn this principle upside down.

Yes. The cover can be removed, split using a zip, washed at temperatures up to 60°C and tumble-dried.

Often, yes. Your mattress and bed base work as a system, so you and your sleep advisor will look at your slatted bed base together during the sleep ergonomics analysis. A mattress configured just for you needs a stable foundation above all, such as wooden slats with a maximum gap of five centimetres. Disc and individual-cap systems often don’t work well because they counteract the configuration. A supportive slatted base is also a requirement for the Materials Guarantee.

Three to twelve weeks, depending on the features, size and location, because each mattress is made only after your measurement. Your sleep advisor will tell you the delivery date when you place your order.

During the first 180 nights, your body gets used to your new mattress. What it tells you during this time is used to adjust your mattress at no extra cost, including delivery. This does not involve returning the mattress. Here, a sleep trial means making adjustments, not sending it back.

You’ll be measured again at a slaapTEQ center or partner store. This is free once a year, and more often if your sleep advisor recommends it. Only the elements that need to change are replaced. From night 181 onwards, you pay only for those elements. The appointment, measurement, advice and delivery remain free of charge.

The warranty is a legal protection for defects that were already present when the mattress was handed over to you. Its duration depends on the country. There are also two voluntary guarantees. The 10-Year Materials Guarantee covers material defects that appear later: in full during the first two years, and after that with a share of the material costs that increases each year. The 10-Year Service Guarantee ensures that your mattress can continue to be adjusted. Both guarantees run for 12 years with the Level 24 Pro.

Your sleep advisor, who measured you. You can also reach the customer service helpline. The Online Service Portal lets you view your configuration, measurements and appointments at any time.